Our Privacy Policy
At Richardson Roadside Assistance LLC, your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your personal information when you contact us or use our services.
By using our services or visiting our website, you agree to the practices outlined in this policy.
Information We Collect
We collect only the information necessary to provide you with safe, accurate, and effective roadside assistance.
Information you may provide:
- Name
- Phone number
- Email address
- Vehicle details (make, model, issue)
- Service location
- Payment details (when applicable)
We do not store sensitive payment data such as full credit card numbers. Payments are processed securely through trusted third-party processors.
Information collected automatically (on our website):
- IP address
- Browser type
- Pages visited
- Date and time of visit
- Device information
This data helps us improve the user experience and protect against spam or fraud.
How We Use Your Information
Your information is only used to:
- Respond to service requests
- Communicate with you about your service
- Send appointment or ETA updates
- Improve customer support
- Ensure accurate billing
- Comply with legal requirements
We do not sell or rent your information to third parties.
How We Share Your Information
We may share your information only when necessary, including:
- With roadside technicians to fulfill your service request
- With third-party mobile mechanics or service partners you request or consent to
- With payment processors (for secure billing)
- With law enforcement or government authorities if legally required
We do not share your data for marketing or advertising by outside companies.
Communication Consent
By contacting us via phone, text, email, or form, you agree to receive replies from us related to your inquiry or service. We may send confirmation texts, ETA updates, or follow-ups to ensure quality service.
You can opt out of promotional messages at any time just let us know.
Data Security
We take security seriously and use industry-standard methods to protect your personal information from loss, misuse, or unauthorized access.
While no online system is 100% secure, we limit access to your information only to team members and service providers who need it to assist you.
Data Retention
We only keep your personal data as long as needed to:
- Fulfill the service
- Meet legal or tax requirements
- Resolve any issues or complaints
After that, we safely delete or anonymize your data.
Your Rights
You may:
- Request a copy of the data we have on file
- Ask us to correct inaccurate information
- Request that we delete your personal data (unless legally required to keep it)
To exercise your rights, please contact us at the information below.
Use of Cookies (Website)
Our website may use basic cookies or similar tracking tools to enhance user experience, such as remembering service locations or visit preferences. These cookies do not collect personal information.
You can choose to disable cookies in your browser settings, though this may limit certain features on our site.
Third-Party Links
Our site may contain links to third-party websites (such as mechanic referrals or payment platforms). We are not responsible for the privacy practices or content on those websites. Please review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date.
We encourage you to check back occasionally to stay informed.
Contact Us
If you have questions about this Privacy Policy or need to update your information, you can contact us anytime.
📍 Richardson Roadside Assistance LLC
📞 Phone: +1 (570) 309-2516
📧 Email: richardsonroadsideassistance@gmail.com